Return Policy

Free Shipping Promotion:

Shipping costs for our business are typically around $10 for accessories can range.  However, for a limited time only, we are offering free shipping on all products in Canada. Minimum order required is $80 only!

If you would like an order shipped to anywhere else in the world, please email us at info@saarthi.ca, and we will gladly work something out with you!

ShopTinyHouses.com reserves the right to cancel this offer at anytime

Order Confirmation:

After you place your order, you will receive a confirmation email.  This means that we have received your order in our system.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.  If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email.  Once your item(s) are available for immediate shipment, we will ship the order.

Order Shipment:

Your order will ship within the lead time we have posted on the product page.  We will email you tracking information within 24 hours of your order leaving the warehouse.  If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at  info@saarthi.ca

Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost. Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Items shipping via Truck Freight are clearly marked on our website and catalog. Some special orders may require 2 to 6 weeks depending on the item.

Free shipping applies to orders totaling over $80 shipped to a final destination within Canada. Certain items do not qualify for free shipping regardless of order total. Items that do not qualify for free shipping will be clearly marked on our website. saregamacarvaan.ca reserves the right to cancel this offer at any time. Delivery to rural or extended areas, special order, & Truck Freight shipments may take extra days to arrive. Please call +1-647-276-1111 for details.

Damages:

ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.  If your product is defective or sustains damage during shipping, please contact us at  info@saarthi.ca right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Saregamacarvaan.ca Customer Service at +1-647-276-1111 for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Saregamacarvaan.ca cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, Saregamacarvaan.ca cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Saregamacarvaan.ca cannot be held liable for any damages or missing pieces for accepted via signature delivery.

Cancellations & Refunds:

To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.  All orders canceled after 48 hours are subject to a $5 administration fee, regardless of whether your order has shipped.  If you order has shipped, you will also be responsible for return shipping charges. Refunds will be issued to the credit card that you used when placing your order minus a 10% restocking fee.

How do I return a product?

If you want to return an item, please send an email to info@saarthi.ca.

Returns will only be accepted within 30 days of the receipt of your product.  The product must be returned unused in the original packaging.

We do not accept returns of used products.  You should also provide us with a receipt of your purchase and a reason for returning the item.

Please note that you cannot return an item without a valid return authorization number.

You (the customer) are responsible for return shipping to the address given at the time you receive your RMA. In addition, there will be a 10% restocking fee on all returned products.

Upon receiving and inspecting the returned product, Saregamacarvaan.ca will issue a refund for the full amount (minus restocking fees) to the credit card used for the purchase only.