FAQs

MP3 Format:

• The audio of songs in MP3 format are typically compressed to make them compatible with mobile phones, laptops, Bluetooth speakers and other portable devices
• An MP3 song typically has a file size of 4-5 MB

HD Format:

• Songs in HD or WAV format are typically used for playout on high fidelity speakers and stereo systems. This is because songs in this format are not compressed.
• The file size of WAV usually is 30 MB

What can I purchase in HD format?

You can purchase individual songs and albums in HD format.

Can I access the Sargeama Music Store on my mobile device?

Yes. You can access, buy and view the list of purchased content on your desktop, laptop, mobile phone and tablet.

If you are an Android/ Windows user, you will be able to download the songs directly to your mobile phones and tablets

If you are an iOS user, you will have to download the songs from your desktop or laptop and then transfer it to your iphone/ipad.

Can I access the Saregama Music Store irrespective of whether I have the internet or not?

You will require the internet to access the Saregama Music Store. However, you will be able to playout the downloaded songs even without the internet, from the music library of your mobile device or the download folder of your desktop/ laptop.

While browsing through the Saregama Music Store, I tried playing a song. It started and then stopped abruptly. Why did this happen?

If you have not purchased a song, you can preview a song for only 90 seconds on the Saregama Music Store.

Your 90 seconds preview got probably over and hence the song stopped playing.

To listen to the complete song, please purchase and download the song.

Is login mandatory to access the Saregama Music Store?

You need to login to purchase or download songs. However, you can browse our collection without being logged in.

What are the different modes of login?

You can sign in via Facebook, G+, email ID or mobile no.

I am trying to sign in to Saregama Music Store via email ID. However, I have forgotten my password. What should I do?

If you have forgotten your password, please follow the simple steps listed below:

• Go to the sign via email ID tab on the Saregama Music Store
• Enter your email ID
• Click 'Forgot Password'
• You will receive a password reset link from Saregama on your email ID
• Click on the link
• Enter a new password
• You will be signed in to Saregama Music Store

I signed up using my email account. I want to now login using my G+ ID or my Facebook ID. Will I be able to do this?

You can sign up and then login interchangeably using any mode Facebook, G+ or email ID, as long as your email ID is the same.

I can see a cart symbol on the top right hand corner of the screen. What is it?

Just like any other website, the cart symbol carries a list of all the content you intend to buy.

To add an item to the cart, go to the song/ album of your choice and click the 'Add' button

Once you are done selecting all the songs/ albums that you wish to buy, go ahead and pay for them in a single transaction from the cart.

You can always choose to remove the item later from the cart if you change your mind.

If you have availed an offer by coupon code, this coupon code will reflect in the cart along with the appropriate discount.

If you have not chosen an offer, click on 'Get a coupon code' button to see a list of available offers.

I can see a number on the cart. What does it indicate?

The number on the cart indicates the total number of songs and albums added to your cart.

How do I add a song to the cart?

To add a song to the cart, follow the simple steps given below:

• Click 'ADD' button given next to each song
• Select the format of the song you want to buy
• You will receive a confirmation that the song has been added to the cart

How do I add an album to the cart?

To add an album to the cart, follow the simple steps given below:

• Select the album you want to buy
• Click 'ADD' button
• You will receive a confirmation that the album has been added to the cart

Can I buy both the MP3 and the HD versions for a particular song ?

No. You can add a song or album to the cart only once. However, if you have chosen a song in MP3 format you may choose to add the HD format to the cart and vice versa as well.

You can add the song or album to the cart again, only if you have removed it from the cart.

I have added a few songs and albums to the cart while browsing through the Saregama Music Store from the desktop. Will I be able to access the same list while accessing the Saregama Music Store on my mobile device?

Assuming you login exactly with the same credentials, you will be able to view the items in the cart irrespective of the device you are browsing from.

If you have not logged in, on either one or both the devices, the items in the cart will not be in sync.

Can I remove any song or album from the cart?

Simply click 'X' next to any item to remove it from the cart.

I can see a download symbol on the top right hand corner of the screen. What is it?

Once you complete your purchase transaction, the songs/ albums, that you have bought, will be listed here.

You can download/ re-download your songs from here. You will be able to see a list of purchased content only if you are logged in.

You may choose to download the songs immediately or at any point in future.

I can see a number on the download manager icon. What does it indicate?

The number on the download manager icon indicates the total number of songs and albums that have been purchased and never downloaded.

Do I need the internet to download songs from the download manager?

Yes. You will need internet connectivity to download the songs that you have purchased.

I have downloaded a song once. Can I download the same song again?

Yes. You can download any song that you have purchased a maximum of 10 times. If you have exceeded this limit, and wish to download the same song again, you will have to re purchase it.

I had purchased and downloaded a few songs on my desktop, while browsing through the Saregama Music Store. I now wish to download the same songs on my Andorid device. What should I do?

You can download the songs on to your Android device by following the simple steps listed below:

• Go to the Saregama Music Store
• Login from your Android device with the same login credentials as you had used on the desktop
• Go to the 'Download Manager' section
• Download the songs that you have purchased
• Access the downloaded songs from the Music Folder on your Android device

Will the songs that I download belong to me forever?

Yes. The songs that you have downloaded belong to you forever.

Why am I unable to download the songs that I have purchased on my iOS device?

The Apple ecosystem doesn't allow an iOS user to download music from any source other than iTunes. Therefore, you can buy a song from the Saregama Music Store but not download it to your iOS device.

If you wish to enjoy your purchased music on your iOS device, you will need to transfer these songs from your desktop/ laptop to your iOS device via iTunes.

Can I transfer the downloaded songs from my desktop to my mobile phone or any other device?

Yes. Once you purchase songs from the Saregama Music Store, you own these songs. You can freely transfer these downloaded songs from one device to another.

What is the 'Share' icon next to each song?

The 'share' feature allows you to share a link of a particular song listed on the Saregama Music Store with your friends and family via Email, Facebook, and Twitter etc.

How do I buy a song/ album from the Saregama Music Store?

To buy a song/album from the Saregama Music Store, please follow the simple steps below:

• Add a song/ album of your choice to the cart, click the 'Add' button
• Go to the cart to review your wish list
• Apply/ modify the coupon code if you wish to
• Click 'Proceed to Pay'
• Select payment mechanisms
• You can pay using paytm wallet, credit card, debit card, net banking or mobile billing
• Download the song/ album from the download manager

Can I purchase a single song from the album?

Yes. You can purchase a single song from the album as well.

To buy a single song from the album, please follow the steps below:

• Click on 'Buy Individual Songs'
• Add the song to cart
• Go to cart and review you cart
• Proceed to pay

What is the price of an individual song?

The price of the song varies basis the format of the song you choose to buy

• MP3 songs are priced at `4 per song
• HD songs are priced at `10 per song

Do all albums have the same price?

No. Every album is priced differently. Albums on the Saregama Music Store range from `12 .

Can I buy both MP3 and HD versions of the same song?

Yes. You can buy both MP3 and HD versions of the same song. Please remember, you will also be charged differently for both the song formats.

Are the songs and albums priced differently on the desktop version and mobile version of the Saregama Music Store?

No. The prices of the songs and albums remain the same irrespective of the device you are accessing the Saregama Music Store from.

What are the different payment options available to purchase a song/album?

You can choose to pay via via paytm wallet, credit card, debit card, net banking or mobile billing.

Mobile billing can be used as a payment option only if the net payable amount is Rs. 300 or less.

How does mobile billing work?

You can use mobile billing only if the net payable amount of your transaction is Rs. 300 or less. To use this option, click on 'Mobile Billing' when you proceed to pay from the cart. Then follow the simple steps below:

• Select Mobile Billing as a payment option
• Click on 'Make Payment'
• Select your mobile network from the list, enter your Mobile no. and click 'Continue'
• Enter the 4 digit pin sent to you on your mobile no. and click 'Confirm'
  • o If you have a prepaid connection, the net payable amount will be deducted from your prepaid balance.
  • o If you have a postpaid connection, the payable amount will be added to your phone bill for that month.
• Download the songs/ albums that you have purchased

My mobile operator is not listed under the mobile billing option. Why?

It is our constant endeavor to improve your experience on the Saregama Music Store. We are in discussion with different operators to expand our existing payment options. However, this may take time. Until then, you may choose any other payment option from the list.

I am looking for a specific song. I can't find it on the Saregama Music Store. Why?

Make sure you have spelt the name of the song correctly when you search the Saregama Music Store. If you are still unable to find it, it is probably because that song does not belong to Saregama India Ltd.

Where will the songs and albums that I have downloaded reside?

If you have downloaded songs/ albums on your desktop or laptop: the songs will be saved to your native download folder.

If you have downloaded songs/albums on your Android device: the songs will be saved to the music folder on your device

If you wish to enjoy your purchased music on your iOS device, you will need to transfer these songs from your desktop/ laptop to your iOS device via iTunes.

I am trying to search a song but I am unable to find that song on the Saregama Music Store. Why is it so?

Make sure you have spelt the name of the song correctly when you search the Saregama Music Store. If you are still unable to find it, it is probably because that song does not belong to Saregama India Ltd.

Why are there no songs by international artistes on the Saregama Music Store?

The Saregama Music Store currently hosts content that is owned by Saregama India Ltd. Currently Saregama India Ltd. doesn't own any international music label.