official carvaan distributor in Canada
official carvaan distributor in Canada

FAQs

GENERAL

What are the different sections of Saregama Carvaan?

Saregamacarvaan.ca mainly has the following sections:

    Carvaan

    • This section brings to you Saregama Carvaan, a portable audio player which comes with 5000 pre-loaded songs from legends like Asha Bhosle, Lata Mangeshkar, Kishore Kumar etc.

    Carvaan Mini

    • Carvaan mini is a Bluetooth player that comes pre-loaded with 251 MP3 songs.

    I am facing an issues with saregamacarvaan.ca, whom do I contact?

    For any suggestions or grievances please write to us at info@saarthi.ca Alternatively you can also call us on: 647-276-1111

     

    I got a different offer from my friend

    Offer is different for each customer & hence it is not necessary that it will be same as previous customer’s offer

    How long are the promo code valid

    Promo codes are valid for 1 year from the date of purchase or link generation whichever is earlier

    What is the difference between MP3 and HD format?

    MP3 Format:

    • The audio of songs in MP3 format are typically compressed to make them compatible with mobile phones, laptops, Bluetooth speakers and other portable devices
    • An MP3 song typically has a file size of 4-5 MB

    HD Format:

    • Songs in HD or WAV format are typically used for playout on high fidelity speakers and stereo systems. This is because songs in this format are not compressed.
    • The file size of WAV usually is 30 MB

    What can I purchase in HD format?

    You can purchase individual songs and albums in HD format.

    Can I access the Sargeama Music Store on my mobile device?

    Yes. You can access, buy and view the list of purchased content on your desktop, laptop, mobile phone and tablet.

    If you are an Android/ Windows user, you will be able to download the songs directly to your mobile phones and tablets

    If you are an iOS user, you will have to download the songs from your desktop or laptop and then transfer it to your iphone/ipad.

    Can I access the Saregama Music Store irrespective of whether I have the internet or not?

    You will require the internet to access the Saregama Music Store. However, you will be able to playout the downloaded songs even without the internet, from the music library of your mobile device or the download folder of your desktop/ laptop.

    While browsing through the Saregama Music Store, I tried playing a song. It started and then stopped abruptly. Why did this happen?

    If you have not purchased a song, you can preview a song for only 90 seconds on the Saregama Music Store.

    Your 90 seconds preview got probably over and hence the song stopped playing.

    To listen to the complete song, please purchase and download the song.

    Is login mandatory to access the Saregama Music Store?

    You need to login to purchase or download songs. However, you can browse our collection without being logged in.

    What are the different modes of login?

    You can sign in via Facebook, G+, email ID or mobile no.

    I am trying to sign in to Saregama Music Store via email ID. However, I have forgotten my password. What should I do?

    If you have forgotten your password, please follow the simple steps listed below:

    • Go to the sign via email ID tab on the Saregama Music Store
    • Enter your email ID
    • Click 'Forgot Password'
    • You will receive a password reset link from Saregama on your email ID
    • Click on the link
    • Enter a new password
    • You will be signed in to Saregama Music Store

    I signed up using my email account. I want to now login using my G+ ID or my Facebook ID. Will I be able to do this?

    You can sign up and then login interchangeably using any mode Facebook, G+ or email ID, as long as your email ID is the same.

    I can see a cart symbol on the top right hand corner of the screen. What is it?

    Just like any other website, the cart symbol carries a list of all the content you intend to buy.

    To add an item to the cart, go to the song/ album of your choice and click the 'Add' button

    Once you are done selecting all the songs/ albums that you wish to buy, go ahead and pay for them in a single transaction from the cart.

    You can always choose to remove the item later from the cart if you change your mind.

    If you have availed an offer by coupon code, this coupon code will reflect in the cart along with the appropriate discount.

    If you have not chosen an offer, click on 'Get a coupon code' button to see a list of available offers.

    I can see a number on the cart. What does it indicate?

    The number on the cart indicates the total number of songs and albums added to your cart.

    How do I add a song to the cart?

    To add a song to the cart, follow the simple steps given below:

    • Click 'ADD' button given next to each song
    • Select the format of the song you want to buy
    • You will receive a confirmation that the song has been added to the cart

    How do I add an album to the cart?

    To add an album to the cart, follow the simple steps given below:

    • Select the album you want to buy
    • Click 'ADD' button
    • You will receive a confirmation that the album has been added to the cart

    Can I buy both the MP3 and the HD versions for a particular song ?

    No. You can add a song or album to the cart only once. However, if you have chosen a song in MP3 format you may choose to add the HD format to the cart and vice versa as well.

    You can add the song or album to the cart again, only if you have removed it from the cart.

    I have added a few songs and albums to the cart while browsing through the Saregama Music Store from the desktop. Will I be able to access the same list while accessing the Saregama Music Store on my mobile device?

    Assuming you login exactly with the same credentials, you will be able to view the items in the cart irrespective of the device you are browsing from.

    If you have not logged in, on either one or both the devices, the items in the cart will not be in sync.

    Can I remove any song or album from the cart?

    Simply click 'X' next to any item to remove it from the cart.

    I can see a download symbol on the top right hand corner of the screen. What is it?

    Once you complete your purchase transaction, the songs/ albums, that you have bought, will be listed here.

    You can download/ re-download your songs from here. You will be able to see a list of purchased content only if you are logged in.

    You may choose to download the songs immediately or at any point in future.

    I can see a number on the download manager icon. What does it indicate?

    The number on the download manager icon indicates the total number of songs and albums that have been purchased and never downloaded.

    Do I need the internet to download songs from the download manager?

    Yes. You will need internet connectivity to download the songs that you have purchased.

    I have downloaded a song once. Can I download the same song again?

    Yes. You can download any song that you have purchased a maximum of 10 times. If you have exceeded this limit, and wish to download the same song again, you will have to re purchase it.

    I had purchased and downloaded a few songs on my desktop, while browsing through the Saregama Music Store. I now wish to download the same songs on my Andorid device. What should I do?

    You can download the songs on to your Android device by following the simple steps listed below:

    • Go to the Saregama Music Store
    • Login from your Android device with the same login credentials as you had used on the desktop
    • Go to the 'Download Manager' section
    • Download the songs that you have purchased
    • Access the downloaded songs from the Music Folder on your Android device

    Will the songs that I download belong to me forever?

    Yes. The songs that you have downloaded belong to you forever.

    Why am I unable to download the songs that I have purchased on my iOS device?

    The Apple ecosystem doesn't allow an iOS user to download music from any source other than iTunes. Therefore, you can buy a song from the Saregama Music Store but not download it to your iOS device.

    If you wish to enjoy your purchased music on your iOS device, you will need to transfer these songs from your desktop/ laptop to your iOS device via iTunes.

    Can I transfer the downloaded songs from my desktop to my mobile phone or any other device?

    Yes. Once you purchase songs from the Saregama Music Store, you own these songs. You can freely transfer these downloaded songs from one device to another.

    What is the 'Share' icon next to each song?

    The 'share' feature allows you to share a link of a particular song listed on the Saregama Music Store with your friends and family via Email, Facebook, and Twitter etc.

    How do I buy a song/ album from the Saregama Music Store?

    To buy a song/album from the Saregama Music Store, please follow the simple steps below:

    • Add a song/ album of your choice to the cart, click the 'Add' button
    • Go to the cart to review your wish list
    • Apply/ modify the coupon code if you wish to
    • Click 'Proceed to Pay'
    • Select payment mechanisms
    • You can pay using paytm wallet, credit card, debit card, net banking or mobile billing
    • Download the song/ album from the download manager

    Can I purchase a single song from the album?

    Yes. You can purchase a single song from the album as well.

    To buy a single song from the album, please follow the steps below:

    • Click on 'Buy Individual Songs'
    • Add the song to cart
    • Go to cart and review you cart
    • Proceed to pay

    What is the price of an individual song?

    The price of the song varies basis the format of the song you choose to buy

    • MP3 songs are priced at `4 per song
    • HD songs are priced at `10 per song

    Do all albums have the same price?

    No. Every album is priced differently. Albums on the Saregama Music Store range from `12 .

    Can I buy both MP3 and HD versions of the same song?

    Yes. You can buy both MP3 and HD versions of the same song. Please remember, you will also be charged differently for both the song formats.

    Are the songs and albums priced differently on the desktop version and mobile version of the Saregama Music Store?

    No. The prices of the songs and albums remain the same irrespective of the device you are accessing the Saregama Music Store from.

    What are the different payment options available to purchase a song/album?

    You can choose to pay via via paytm wallet, credit card, debit card, net banking or mobile billing.

    Mobile billing can be used as a payment option only if the net payable amount is Rs. 300 or less.

    How does mobile billing work?

    You can use mobile billing only if the net payable amount of your transaction is Rs. 300 or less. To use this option, click on 'Mobile Billing' when you proceed to pay from the cart. Then follow the simple steps below:

    • Select Mobile Billing as a payment option
    • Click on 'Make Payment'
    • Select your mobile network from the list, enter your Mobile no. and click 'Continue'
    • Enter the 4 digit pin sent to you on your mobile no. and click 'Confirm'
      • o If you have a prepaid connection, the net payable amount will be deducted from your prepaid balance.
      • o If you have a postpaid connection, the payable amount will be added to your phone bill for that month.
    • Download the songs/ albums that you have purchased

    My mobile operator is not listed under the mobile billing option. Why?

    It is our constant endeavor to improve your experience on the Saregama Music Store. We are in discussion with different operators to expand our existing payment options. However, this may take time. Until then, you may choose any other payment option from the list.

    I am looking for a specific song. I can't find it on the Saregama Music Store. Why?

    Make sure you have spelt the name of the song correctly when you search the Saregama Music Store. If you are still unable to find it, it is probably because that song does not belong to Saregama India Ltd.

    Where will the songs and albums that I have downloaded reside?

    If you have downloaded songs/ albums on your desktop or laptop: the songs will be saved to your native download folder.

    If you have downloaded songs/albums on your Android device: the songs will be saved to the music folder on your device

    If you wish to enjoy your purchased music on your iOS device, you will need to transfer these songs from your desktop/ laptop to your iOS device via iTunes.

    I am trying to search a song but I am unable to find that song on the Saregama Music Store. Why is it so?

    Make sure you have spelt the name of the song correctly when you search the Saregama Music Store. If you are still unable to find it, it is probably because that song does not belong to Saregama India Ltd.

    Why are there no songs by international artistes on the Saregama Music Store?

    The Saregama Music Store currently hosts content that is owned by Saregama India Ltd. Currently Saregama India Ltd. doesn't own any international music label.

    What is Saregama Music Cards?

    Saregama Music Card is a portable USB device pre-loaded with 150+ HD quality songs (320 Kbps bit rate MP3 files). It can be connected to a laptop/ desktop, the stereo system of a car or any other media with USB connectivity.

    Moreover, it also comes with a personal storage space of over 1 GB that allows you to save your personal collection of music.

    The Saregama Music cards are based on themes such as Romance, Shakti, Lata Mangeshkar, Sufi etc. and range from Rs 500 to Rs 600

    What are the different music cards available on saregama.com?

    Currently, we host over 20 Music cards and we keep adding more to the catalogue every month.

    Can I buy a Music Card from the Saregama website?

    Yes. You can buy music cards from the website.

    To buy a music card, please follow the steps below:

    • Go to Music Cards tab on www.saregama.com
    • Go to the page of the music card you wish to purchase
    • Click on the Buy icon
    • Fill in your details and choose to Gift yourself
    • Pay for the music card
    • The music card will be delivered to you

    I am based in USA. I wish to buy a music card. How can I buy it?

    Sure, Our music cards are available on amazon.com also. You may go ahead and buy from there.

    I can see one of the music card as customizable music card. What is that?

    The USB based customizable music card enables you to select upto 200 MP3 songs to create a personalized playlist. You can also customize the cover of the music card with personal photos and text making it a perfect gift for your loved ones.

    How many songs can be added to the customizable music card?

    You can select upto 200 MP3 songs to be added to your customizable music card.

    Can I reorder the songs that I have added to the playlist of my customizable music card?

    Yes. On Saregama.com, once you select the songs to be added to your music card, simply click and drag the song to the desired position on your playlist.

    Please note, you will be able to modify the playlist (add/ delete/reorder) songs only at the song selection stage. Once you proceed this option will no longer be available.

    I want to delete a song from the playlist of my customizable music card. Can I do it?

    Yes. On Saregama.com, once you have selected a song for the customizable music card playlist, you will be able to see a ‘delete option’ placed next to each song. Simply click this icon to delete the song.

    Please note, you will be able to modify the playlist (add/ delete/reorder) songs only at the song selection stage. Once you proceed this option will no longer be available.

    Can I proceed to payment without selecting an image for the cover of my customizable music card?

    An image for the cover of customizable music card is mandatory. You will need to either upload a personal photo or choose from any of the standard templates provided to you.

    Can I proceed to payment without adding text for the cover of my customizable music card?

    Yes. You may choose to not add text to the cover of your customizable music card.

    Can I only add Hindi film songs to the customizable music card?

    No. You can add songs from any of the available categories i.e. regional music, Hindi music, classical, ghazals & sufi and devotional.

    Can I preview the songs before adding it to the playlist of my customizable music card?

    Yes. You can preview the songs for 90 seconds. Simply click on the thumbnail poster of the song you want to preview.

    How many customizable music cards can I order?

    You can order 10 units of customized music cards in a single transaction.

    I am based in India. I want to gift a customizable music card to my friend in USA. I am unable to do so. Why?

    Currently, customizable music cards are available for sale only in India.

    Return Policy

    Can I return Saregama Music Cards?

    Saregama Music card is a non- returnable Music Card. You can return only if the Music Card is damaged at the time of receiving or if you receive a defective Music Card.

    Is there a time frame to raise a return request?

    Return request must be filed within 12 hours of receiving the damaged Music Card and your Music Card needs to have the receipt of proof of purchase.

    What is the return process?

    The return process is as follows:

    • Go to saregama.com > Contact Us and write to us with the details of the Music Card and reason to return
    • Once the return request is raised, we will send across our courier agent who will pick up the card from the delivery address
    • We will fully examine it the Music Card and notify you via e-mail address shared by you, within a reasonable period of time, whether or not you are entitled to a refund as a result of the defect
    • If you are entitled to a refund, the refund for return will be initiated within 7-21 working days from the date of receiving the returned Music Card
    • If you are not entitled to a refund, Music card will be couriered to the delivery address again

    Can I return the Music Card/customizable music card because I changed my mind and I no longer want that Music Card/customizable music card?

    Music Card can be returned only in case of it being received in a defective/damaged state. The return will not be accepted if the Music Card is in a good state or just in case you changed your mind.

    • Damaged/ defective Music Cards must be returned in the original condition they were received in with all the accompanying accessories and in the original manufacturer's box/packaging
    • Only Music Cards fulfilled by Saregama India Limited will be eligible for return in case of any defect/damage.
    • Return request must be raised with 12 hours of receiving the Music Card

    How do I return a customizable music card?

    Once we confirm that your customizable music card is entitled for a refund, we will schedule a pickup of the customizable music card and the same will be picked up from your doorstep by our courier agent.

    How will refund for return be executed for my order of customizable music card?

    If I have paid through Debit Card, Credit Card or Net Banking: the refund will be credited back to your same bank account through which you paid for the customizable music card. The return will be initiated within 7-21 working days.

    If I have paid through Paytm: the refund will be credited back to your Paytm account within 7-21 working days

    Will you replace the customizable music card instead of refund for return?

    The customizable music card will not be replaced. However, in case you want a new customizable music card you need to place a fresh order on our website.

    How will refund be executed for my order of music card?

    In case you have paid using Debit Card, Credit Card, Net Banking or PayTM wallet: the amount will be credited back in the respective account through which the payment has been made within 7-21 working days.

    In case you have paid using CoD: you will have to write back to us on feedback@saregama with the bank account details, your name and the branch name. We will transfer the money to the account details provided within 7-21 working days.

    I have brought a Music Card. However, I have changed my mind and want to buy another SKU. Can I get it replaced?

    No. once delivered, the music card cannot be replaced.

    To buy any other Music Card of your choice, you will have to place an order.

    Can I replace & exchange the customizable music card?

    No. customizable music card once purchased shall not be replaced or exchanged except in the event of any manufacturing defect in the Customizable Music Card.

    Cancellation Policy

    I have ordered for a Music Card. However, now I no longer want the Music Card. Can I cancel the order?

    Yes. You can cancel the order. An order can be cancelled only if your order hasn't been dispatched. Once dispatched, order cancellation will not be accepted.

    To track your order status and/or cancel the order, go to Saregama.com > Music Cards> Track Order

    How do I cancel the order of my music card?

    To track your order status and/or cancel the order, go to Saregama.com > Music Cards> Track Order

    The order cancellation may take 0-6 hours to reflect the status as cancelled.

    How does the amount get refunded in case of cancellation of my music card?

    If you have paid using Debit Card, Credit Card, Net Banking or PayTM wallet: the amount will be credited back in the respective account through which the payment has been made within 7-21 working days.

    In case you had opted for Cash on Delivery (CoD), no amount would have been deducted

    Can I cancel the order for my customizable music card after placing an order on Saregama.com?

    No. Once you have placed an order for customizable music card, it cannot be cancelled.

    What is the warranty period for music card/customizable music card?

    Music card/customizable music card comes with a 6 months warranty against manufacturing defects.

    I am trying to Gift Saregama Music card to my friend based in USA. I am unable to do so. Why?

    Currently, Saregama Music cards can be gifted to users who reside in India

    What is the maximum number of music cards I can gift?

    You can gift a maximum of 10 pieces of the same Music card in a single transaction

    What are the payment options available if I want to gift a Music Card?

    If you are based in India: You can pay via PayTm wallet, credit card, debit card or net banking

    If you are based outside India: You can only pay via credit card

    I have gifted my friend a music card. I want to track the status of my order. How can I do so?

    To check your order status, go to Gift Music > Saregama Music Cards > Track Your Order

    I want to cancel my order for music card. I am unable to do so. Why?

    Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

    To check your order status, go to Gift Music > Saregama Music Cards > Track Your Order

    What is Gift Yourself?

    In case you want to purchase the music card for yourself, you can choose to 'Gift Yourself'.

    On selecting to gift yourself, the sender details get auto filled to receiver details and you will not have to repeat the process.

    I am a creative director and work with an Ad agency. How do I check if a song belongs to Saregama or not?

    To know if a song belongs to Saregama, please follow the simple steps listed below:

    • Click on the License Songs tab on saregama.com
    • Click on 'Check if Saregama has the song'
    • Enter the Song name and click Search
    • If the song belongs to Saregama, you will find a link to it which will enable you to listen to the song to confirm if we have the required version.

    I work with a production house. We would like to license a few songs from Saregama. What do we do?

    To license the songs that belong to Saregama, follow the simple steps listed below:

    • Click on the License Songs tab on saregama.com
    • Search the songs that you want to license
    • Select the songs
    • Click on the 'Get Selected Songs' tab
    • You will be presented with a form. Fill in the required details
    • When we receive these details we will get in touch with you